Our Guarantee & Returns

Hair takes time. That is not a sales line — it is the reason our guarantee is built the way it is. A hair cycle does not turn over in two weeks, so judging a scalp treatment after two weeks tells you very little. We would rather give you enough runway to properly evaluate your experience. 
So there are two separate forms of protection here, depending on what you purchased.

1. The 30-day return window

Every order is covered for 30 days from the day it arrives.
If your order isn't right for you, contact us within that period and we'll review your request. Returns and refunds are subject to the condition of the order and the circumstances of the request.
To help us process your request quickly, please include your order number and any relevant details or photos.

2. The results guarantee

For customers purchasing one of our longer-term protocols, the guarantee is designed around the time needed to properly evaluate the product:

30-Day Starter (1 bottle) — covered by the 30-day return policy.
90-Day Protocol (3 bottles) — covered by our 90-day results guarantee. If you complete the full 90-day protocol as directed and do not see results, we will refund your order.
6-Month Reset (6 bottles) — covered by our 180-day results guarantee. If you complete the full 180-day protocol as directed and do not see results, we will refund your order.

What we ask for in return

For a results-related request, we may ask for reasonable evidence that the protocol was followed as directed, such as your before-and-after photos and information about your usage.
This helps us distinguish between a product that was properly used and one that was only briefly tried.
Results can vary from person to person, so every results-related request is reviewed individually.

How to claim

Email info@clavioshop.com with your order number and, for a results-related request, any supporting information or photos.
We aim to reply to every email within 24 hours. If a refund is approved, it will be returned to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Damaged, wrong, or missing

If your order arrives damaged, incorrect, or does not arrive, that is on us.
Email us with your order number and, where relevant, a photo of the issue. We'll review it and arrange an appropriate replacement or refund.
These situations are handled separately from standard return requests.

Cancelling or changing an order

We pack quickly. If you need to change or cancel your order, email us within 12 hours of placing it and we'll do our best to catch it before processing.
Once an order has entered processing or shipping, changes may no longer be possible. If that happens, contact us once your order arrives and we'll review your request under the applicable return policy.

The small print

Return and refund requests are subject to the conditions described in this policy.

Results-related requests require completion of the applicable protocol and may require reasonable evidence of product use.

Guarantees apply to one order per customer and are intended for genuine customer concerns rather than repeated use.

Refunds for damaged or incorrect orders include applicable shipping costs.

Refunds are issued to the original payment method.

We reserve the right to decline requests where there is clear evidence of fraud, misuse, or abuse of the policy.